212Tribeca Return Policy

Last updated: September 27, 2026

212Tribeca is operated by New York Heritage Group LLC. This policy explains when we give refunds, what they cost, and how to ask for one. A written copy is available on request at [RETURNS EMAIL].

The short version

You may request a return within 30 days after delivery. If you change your mind, the item must come back unused and in the condition we sold it. You pay a $3.99 return-label fee, and we do not refund the original shipping charge. If we sent the wrong item, the wrong size, or an item that is materially different from its listing, contact us. We will cover that return.

We do not offer exchanges yet. You may return an eligible item and place a new order.

How to start a return

Email [RETURNS EMAIL] within 30 days of the delivery date. Include your order number, the item name, the reason for the return, and photos if something is wrong. We may ask for photos of the item and any tags before we approve the return.

If we approve it, we will email a prepaid return label and the return address. Ship the item within 14 days after we send the label. If you miss that deadline, the approval expires. You may request it again only if you are still within 30 days of delivery.

Send returns to:

[RETURN ADDRESS]

Please use the label we send. We issue refunds after we receive and inspect the item. Pack it so it arrives in the same condition it left in.

What can be returned

A change-of-mind return means you no longer want the item. That includes fit, ordering the wrong size, or simply changing your mind. It does not include a mistake by us.

• New with tags: Yes. The item must be unused, and the original tags must still be attached.

• New without tags: Yes. The item must be unused and in the condition described in the listing.

• New with Imperfections: No. These items are final sale.

• Underwear, bras, and similar intimate apparel: No. These items are final sale.

• Marked Final Sale on the product page: No. These items are final sale.

Trying an item on is fine. Wearing it, washing it, altering it, or removing a tag from an item sold as New with tags is not.

An eligible return must be unused, unwashed, and free of stains, odors, makeup, deodorant, pet hair, and other wear. It must include any packaging or inserts that came with it. An item sold as New with tags must still have those original tags attached. An item sold as New without tags does not need tags, but it must match the condition in the listing.

A discounted price does not make an item final sale. Sale merchandise can be returned under the same rules unless the listing says Final Sale, New with Imperfections, or it is underwear or a bra.

When we cover the return

Contact us before sending anything back if:

• We sent the wrong item, size, color, or model.

• The item is damaged, defective, or materially different from the listing, and we did not disclose that difference.

• Part of your order never arrived.

We will email a prepaid return label at no charge when a return is needed. After we receive and inspect it, we will refund the price you paid for that item and the applicable sales tax. If our mistake is the reason you are returning the entire order, we will also refund any outbound shipping you paid. If you keep the other items, a flat outbound shipping charge stays as charged.

A final-sale label does not apply when the problem is one listed above. Listed imperfections on a New with Imperfections item are not a mistake. An undisclosed material problem is.

Fees and refunds

There is no percentage restocking fee.

On a change-of-mind return:

• The prepaid return label costs $3.99 per package. We deduct it from the refund.

• Items from the same order may share one label if they fit in one package. Each additional package is another $3.99.

• We do not refund the original shipping charge. If your order qualified for free shipping, there is no outbound shipping charge to refund.

• The label fee will not reduce your refund below $0. On a very low-priced item, the refund may be $0.

We refund the approved merchandise amount to the original payment method, plus the sales tax that applies to that refunded amount. We do not refund in cash or store credit. If you received the item as a gift, the refund still goes to the original payment method, and we need the order number.

We issue the refund within 7 business days after we receive the return and approve it. Your bank or card issuer may take additional time to show it.

Example: you paid $18 for a shirt and $3.99 to ship the order. It does not fit, the tags are attached, and you return it unused. We refund $14.01, plus the sales tax that applies to the refunded merchandise amount. We do not refund the $3.99 outbound shipping charge.

Returns we cannot accept

We may refuse a return, or send it back to you at your expense, if:

• The request is made more than 30 days after delivery.

• The item was worn, washed, damaged, or altered after delivery.

• An item sold as New with tags comes back without its original tags.

• The item is final sale and the reason is a change of mind.

• You cannot provide the order number or another proof of purchase from 212Tribeca.

• The item returned is not the item we sent.

We will email you if we refuse a return. If we do not hear back within 14 days, we may dispose of the item.

We do not give a refund when there is no proof of purchase.

Orders outside the United States

This policy applies to orders delivered in the United States.

Changes

We may update this policy. The version in effect when you place the order applies to that order. New York law governs this policy.

Questions: [RETURNS EMAIL].